Information We Collect
We may collect the following categories of information when you register, use, or interact with the Platform:
- Personal Identification Data: Name, phone number, email address, postal address, and government-issued ID.
- Business Information: Registered business name, registration number, GSTIN, PAN, business licenses, and other verification documents.
- Account Data: Login credentials, group participation details, store preferences, catalogue data.
- Transaction Data: Payment information, order history, invoices, chargebacks, and refund requests.
- Device & Usage Data: IP address, browser type, device identifiers, location data (where applicable), and activity logs.
- Content You Provide: Product listings, images, videos, messages, surveys, or promotional content uploaded to the Platform.
How We Use Your Information
We use your information to:
- Facilitate registration, authentication, and account management.
- Enable Buyers and Sellers to connect, create groups, and conduct transactions.
- Process payments, refunds, and settlements.
- Provide delivery and logistics support.
- Monitor for fraud, misuse, or prohibited activities.
- Comply with legal and regulatory requirements.
- Send updates about new features, product launches, offers, or changes in Terms.
- Improve the Platform’s security, user experience, and performance.
Sharing of Information
We may share your data in the following cases:
- With Service Providers: Payment gateways, logistics partners, and IT support providers.
- With Business Partners: Sellers, manufacturers, distributors, or suppliers you engage with on the Platform
- Legal Compliance: When required by law, government authorities, or judicial orders.
- Fraud Prevention & Security: To detect or prevent fraudulent, abusive, or illegal activities.
We do not sell your data to third parties for marketing purposes.
Data Storage and Security
- Permitted Activities:
- We employ industry-standard measures to protect against unauthorized access, disclosure, or alteration.
- While we strive to safeguard your data, no online transmission is 100% secure. Users must also take precautions (e.g., strong passwords).
Your Rights
As a User, you have the right to:
- Access and request a copy of your personal data.
- Correct inaccurate or outdated information.
- Request deletion of your data (subject to business/legal obligations).
- Restrict or object to certain data processing.
Requests can be sent to
support@tribeapp.shop, and we will respond within 30 days, unless extended by law.
Data Retention
We retain your data only as long as necessary for business, legal, and regulatory purposes. Upon account termination, some data may be preserved for dispute resolution, legal compliance, or fraud prevention.
Cookies and Tracking Technologies
Our Platform may use cookies, pixels, and similar tools to:
- Recognize returning Users.
- Store preferences and settings.
- Measure traffic, analytics, and performance.
You can manage cookies through your browser settings, but disabling them may affect functionality.
International Data Transfers
If you access the Platform from outside India, your data may be transferred to and processed in India where our servers are located. By using the Platform, you consent to such transfers.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in law, practices, or Platform features. Updates will be posted here, with effective dates clearly stated. Significant changes may also be communicated via email or Platform notices.
Contact Us
For questions, concerns, or privacy-related requests, please contact:
Tribe Commerce Private Limited
